Shipping policy

UK Shipping

We offer free shipping within the United Kingdom.

Orders are processed and dispatched within 1–2 working days. Once dispatched, delivery typically takes 1–4 business days.

A signature may be required upon delivery to ensure your order arrives safely.

International Shipping

We currently ship internationally to the following countries:

United States

Germany

Switzerland

Orders are processed and dispatched within 1–2 working days. Once shipped, international delivery typically takes 7–14 days, depending on the destination and local postal services.

Please note that delivery times are estimates and may be affected by customs processing, peak periods, or unforeseen courier delays. A signature may be required upon delivery.

International orders do not include taxes, customs duties, or import fees. Any such charges are the responsibility of the customer and are charged directly by the relevant customs authority or courier.

Important Information

  • Customers are responsible for providing accurate and complete delivery information at checkout.

  • MOCKANA cannot be held liable for delays, losses, or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

  • Where possible, we will work with the courier to help resolve any delivery issues.

If you have any questions about shipping or require further assistance, please contact us at hello@mockana.co.uk.